ITIL Training in Chennai

ITIL Certification in Chennai – Information Technology Infrastructure Library

ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.

It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). Considering to take ITIL Certification in Chennai? Call FITA

  1. Overview of ITIL
  2. Service Design
    1. Design coordination
    2. Service Catalogue management
      1. Ordering & Requesting Process
      2. Prices
  • Deliverables
  1. contract points
  1. Service Level Management
  2. Availability Management
    1. Reliability
    2. Maintainability
  • Serviceability
  1. Resilience
  2. Security
  1. Capacity Management
    1. Application sizing
    2. Workload management
  • Demand management
  1. Modelling
  2. Capacity planning
  3. Resource management
  • Performance management
  1. IT Service Continuity Management
  2. Information Security Management System
  3. Supplier Management
  1. Service Transition
    1. Change Management
    2. Service asset and configuration management
      1. Identification
      2. Planning
  • Change control
  1. Change management
  2. Release management
  3. Maintenance
  1. Release and deployment management
  1. Service operation
    1. Event Management
    2. Incident Management
    3. Access Management
    4. Request fulfillment
    5. Problem Management
      1. Root Cause Analysis
    6. Identity Management
    7. Importance of Communication
  2. Continual Service Improvement
    1. What is CSI
    2. The CSI Model
    3. The Seven Step Improvement Model
    4. Understanding Baseline
    5. Service Measurement and Reporting
  3. Overview of ITIL v2
    1. Service Support
    2. Service delivery
    3. ICT infrastructure Management

ITIL Training in Chennai. Call us to know the ITIL certification cost.